Supporting your users

Supporting your users and where to find help articles to resolve an issue

We encourage all administrators to support their users as much as possible, and to direct them towards their relevant QI support team. Life QI Help Articles can be found at

However, if you are unable to resolve an issue please send an email to the Life Support Team at

Key information to include in an enquiry are:

  • Name of the user(s) experiencing the problem.
  • The name of the project and/or Project ID.
  • What the problem is, and how it was encountered – a step by step description will provide the best chance of the Life team re-creating the issue and therefore correctly diagnosing it.
  • Any relevant screenshots of the issue (for example, any error pages.)